Treasure Deal Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website located at https://treasuredeal.comand any services provided by Treasure Deal, including but not limited to food delivery, taxi services, hotel bookings, and flight reservations ("Services").

By accessing https://treasuredeal.com, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or any services provided by Treasure Deal. We, Treasure Deal, reserve the right to review and amend any of these Terms of Service at our sole discretion. Any changes to these Terms of Service will take effect immediately from the date of publication, and updates will be reflected on this page.

Treasure Deal is committed to providing a secure and reliable service to all users. We adhere to internationally recognized standards for information security, specifically ISO 27001, to ensure the highest levels of data protection and confidentiality. By using our services, you acknowledge and accept our compliance with ISO 27001 standards, ensuring that your personal information is handled with the utmost care.

These Terms of Service were last updated on October 15, 2024.

Limitations of Use

By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

• modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;
• remove any copyright or other proprietary notations from any materials and software on this website;
• transfer the materials to another person or "mirror" the materials on any other server;
• knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service Treasure Deal provides;
• use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
• use this website or its associated services in violation of any applicable laws or regulations;
• use this website in conjunction with sending unauthorised advertising or spam;
• harvest, collect, or gather user data without the user’s consent; or
• use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

Privacy and Security

Treasure Deal is dedicated to maintaining the highest standards of privacy and data security for all users. We adhere to ISO 27001, an internationally recognised standard for information security management. This ensures that we implement comprehensive data protection measures to safeguard all personal information collected on our platform. Our commitment to ISO 27001 compliance involves regular audits and assessments, strict access controls, and continuous improvements to our security protocols. All personal data is handled with care, and we have established robust procedures to prevent unauthorised access, breaches, or data misuse.

We collect and use your data to deliver and improve our services. The information collected may include personal details such as your name, contact information, and payment data. This data enables us to manage your account, verify your identity, and provide customer support. It is also necessary for processing payments, managing orders, and fulfilling services like food delivery, taxi bookings, hotel reservations, and flight arrangements. We may also use your data for marketing purposes, such as informing you about promotions, updates, and new features. Any communication related to marketing will be conducted according to your preferences and consent.

Our data management policy emphasises responsible handling and storage of your information. We only collect the data necessary for delivering our services and retain personal information only for as long as required by law or as stated in our Privacy Policy. Where feasible, data is anonymised or pseudonymised to minimise privacy risks while ensuring the functionality of our services. We employ encryption for all sensitive data, including payment information, during transmission using secure protocols to prevent interception. Data is securely stored in protected facilities, and we actively monitor our systems for any threats or vulnerabilities. In the event of a detected risk, we follow strict incident response procedures to address and mitigate any impact.

Treasure Deal ensures that all third-party providers, such as payment processors and delivery partners, adhere to stringent security and privacy standards. We only engage with partners who meet our data protection requirements, ensuring that your information is managed safely during all transactions. For international users, Treasure Deal complies with relevant data privacy laws, including regulations in the United States, the United Arab Emirates (UAE), and Qatar. Data from users in these regions will be processed according to the applicable local privacy laws, while adhering to the overarching principles of ISO 27001.

You have rights concerning the personal data we collect and manage. You may request access to the information we hold, correct inaccuracies, delete your data, or receive a copy of your information in a structured format. You may also object to specific data processing activities, such as direct marketing. To exercise these rights, please contact our customer support team. We are committed to handling such requests promptly and in accordance with applicable laws.

We use cookies and similar technologies to enhance your experience on our platform. These technologies help us understand user behaviour, optimise functionality, and provide personalised content and advertisements. Our use of cookies includes essential cookies for service delivery, performance cookies for analytics, and marketing cookies for targeted content. For a detailed overview of our cookie usage, please review our Cookie Policy.

Any changes to our Privacy and Security measures will be reflected on this page, and we encourage users to review this section regularly. Updates may occur to address changes in our practices, technology, or legal requirements. If you have any questions about our privacy practices or data security measures, please reach out to our customer service team at [email protected]. We remain dedicated to transparency and to maintaining the security of your data at all times.

Intellectual Property

All intellectual property on the Treasure Deal platform, including but not limited to the content, graphics, logos, text, and other materials contained on our website and mobile application, are owned by or licensed to Treasure Deal and are protected by applicable copyright, trademark, and other intellectual property laws. By using our platform, you are granted a limited, non-transferable, non-exclusive licence to access and use the materials for personal, non-commercial purposes only. You may download one copy of the materials for personal use, provided that no modifications are made to the content, and all copyright and trademark notices are retained.

This licence does not grant you any ownership rights to the materials and does not allow for any commercial use or redistribution without prior written consent from Treasure Deal. Any breach of these terms will result in the immediate termination of your licence and may lead to the suspension or termination of your account. Treasure Deal reserves the right to revoke this licence at any time for any reason, including violations of these Terms of Service.

User-Generated Content

Users retain ownership rights over content submitted to us for publication on our website. Treasure Deal does not claim ownership over user-generated content but requires a licence to use it. By posting, uploading, sharing, or otherwise transmitting content that falls under intellectual property rights, you grant Treasure Deal a non-exclusive, royalty-free, transferable, sub-licensable, worldwide licence to use, modify, distribute, publicly display, translate, or create derivative works of your content in accordance with your privacy preferences and our Privacy Policy. This licence can be terminated at any time by deleting your content or account. However, to the extent that your content has been used in connection with commercial or sponsored content, the licence will continue until that content has been removed. Treasure Deal may use your username and other identifying account information as permitted by your privacy preferences.

Registration and Payments

To access and use the services provided by Treasure Deal, including food delivery, taxi bookings, hotel reservations, and flight bookings, you must create an account on our platform. When registering, you are required to provide accurate and up-to-date information, including your name, contact details, and payment information. You are solely responsible for maintaining the confidentiality of your account credentials. If you suspect any unauthorised access or security breaches, you must notify Treasure Deal immediately. Treasure Deal will not be liable for any loss or damage arising from your failure to protect your account details, and you accept full responsibility for all activities that occur under your account.

When creating your account, you may need to provide financial information relevant to your chosen payment method, such as credit or debit card details, or digital wallet information. It is your responsibility to ensure that the payment information provided is accurate, complete, and up to date to avoid any transaction or delivery issues. Payments on our platform are processed by trusted third-party providers, including PayPal, Stripe, Google Pay, Apple Pay, or other designated processors. These third parties manage your financial information under their own Terms of Service and privacy policies, and Treasure Deal does not retain your payment details beyond what is necessary for facilitating the transaction. Any issues related to payment processing should be directed to the relevant payment provider.

All payments made to Treasure Deal cover the cost of the ordered goods or services, including applicable shipping or delivery charges. You are responsible for any additional fees, such as taxes, customs duties, or other levies imposed by the destination country. Treasure Deal has no control over these additional charges, and it is your responsibility to comply with the relevant laws and regulations in your country regarding such fees.

By using Treasure Deal’s services, you acknowledge and accept our commitment to international privacy standards, including compliance with privacy laws in the United States, UAE, and Qatar. Personal data will be handled according to the applicable privacy laws of your region, and Treasure Deal is dedicated to ensuring the security of your information in accordance with ISO 27001 standards. All payments are final, and any refunds will be processed according to the specific terms outlined in our Refund Policy. It is crucial to review these terms before making any purchases, as refunds may not be available for time-sensitive services such as taxi bookings, hotel reservations, or flights.

Duties and Taxes

Please be aware that international orders placed through Treasure Deal, including those for food delivery, taxi services, hotel bookings, or flight reservations, may be subject to customs duties and taxes upon reaching the destination country. These fees are determined by the country’s customs regulations and are the sole responsibility of the customer. Treasure Deal does not participate in the customs clearance process and does not cover any customs duties or taxes on behalf of the customer.

It is your responsibility to verify the applicable customs duties and taxes in your country prior to placing an order. Failure to pay the required customs fees or duties may result in the delay or non-clearance of your package by customs authorities. In such cases, Treasure Deal is not liable for any loss or damage caused by the refusal to pay customs fees, including the return or disposal of goods by customs. If the relevant customs duties or taxes are not paid within seven (7) days of the goods arriving at customs, the goods may be held or destroyed by customs officials, and Treasure Deal will not be held responsible for such actions.

Liability

Our website and the materials on our website are provided on an 'as is' basis. To the extent permitted by law, Treasure Deal makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.

In no event shall Treasure Deal or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if Treasure Deal or an authorised representative has been notified, orally or in writing, of the possibility of such damage.

In the context of this agreement, "consequential loss" includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Key Risks & Disclosures

By using Treasure Deal’s services, you acknowledge and accept certain risks, including potential delays in delivery due to third-party service providers or customs processes. International duties and taxes are subject to change and beyond Treasure Deal’s control. Fundraising efforts may not always achieve target goals, which may impact project timelines or result in cancellation. Treasure Deal is not liable for unexpected events affecting fundraising campaigns, shipping, or third-party service performance. These risks are disclosed for transparency, and users are encouraged to review our specific policies related to shipping, fundraising, and third-party services.

Limitation of Liability for Third-Party Services

Treasure Deal acts as a facilitator for third-party services such as hotel bookings, flight reservations, and taxi services. While we strive to provide seamless integration with these service providers, Treasure Deal is not responsible for the performance or actions of these third parties. Any issues related to cancellations, delays, or unsatisfactory service must be addressed directly with the third-party provider in accordance with their terms. Treasure Deal’s liability is limited to facilitating the transaction and providing support where applicable.

Treasure Deal strives to be compatible with international service providers, ensuring our platform aligns with global standards for privacy, security, and service quality. When interacting with third-party services through Treasure Deal, you agree to comply with their specific terms and conditions.

Refund Policies for Third-Party Services

Treasure Deal facilitates transactions with third-party providers, including but not limited to hotel bookings, taxi services, and delivery services. Please note:

• Refunds for services involving third-party providers are subject to the specific Terms and Conditions of those third parties. Treasure Deal is not responsible for the refund policies or processes of third-party service providers, and any disputes must be resolved directly with the third party.
• In the case of delays, cancellations, or issues related to third-party services, users are encouraged to contact the service provider in accordance with their policies. Treasure Deal’s role is to assist where possible but does not guarantee resolution.
• Refund requests related to fundraising initiatives will adhere to specific conditions, such as the failure to meet the target goals. All other fundraising contributions are non-refundable, as outlined in our dedicatedFundraising and Contributions section.

ISO 27001 Compliance

At Treasure Deal, we prioritize the security and confidentiality of your data. As part of our commitment to data protection, we adhere to the ISO 27001standards, which are internationally recognized benchmarks for information security management. This compliance guarantees:

• Strict data handling and processing procedures to protect user information from unauthorized access or breaches.
• Regular audits and assessments to ensure that our security measures meet the highest international standards.
• Secure storage and transfer of user data, especially when interacting with third-party service providers or during international transactions.

By using our platform, you agree to our rigorous security standards and understand that your information is protected according to ISO 27001 requirements. For more details on how your data is managed and protected, please refer to our Privacy Policy.

Subscription-Based Deliveries and Fulfilment

Subscription-based services provided by Treasure Deal are fulfilled according to the delivery schedule set in the user’s account settings. Specific conditions include:

• Delivery Timing: Premium subscriptions offer additional benefits, discounts, and shipping advantages as specified at the time of purchase. These benefits are subject to change based on availability.
• Service Consistency: We aim to maintain consistent delivery schedules, but some delays may occur due to factors outside our control, such as third-party providers or customs procedures. Users will be informed of any significant changes to delivery times.
• Renewal: Subscription services will automatically renew according to the terms specified during purchase unless cancelled by the user. Renewal details can be found in the user’s account settings.

Inaccuracies and Mistakes

Treasure Deal strives to provide accurate and up-to-date information on our website and mobile app regarding our services, including food delivery, taxi bookings, and hotel and flight reservations. However, from time to time, there may be typographical errors, inaccuracies, or omissions in the content related to service descriptions, pricing, promotions, or availability.

We reserve the right to correct any errors or inaccuracies and to update or amend information at any time without prior notice. This includes the right to cancel or adjust any orders that may have been affected by incorrect information. While we make every effort to ensure the accuracy of the information provided, Treasure Deal is under no obligation to clarify or modify any details related to pricing or service descriptions, except as required by law.

Force Majeure

Treasure Deal will not be held liable for any delay or failure to perform its obligations under these Terms of Service if such delay or failure results from circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, strikes, pandemics, government restrictions, or failure of public utilities or communication networks. In such cases, Treasure Deal will make reasonable efforts to notify you of the situation and attempt to resume services as soon as possible.

Indemnification

You agree to indemnify and hold harmless Treasure Deal, its affiliates, and its employees, agents, and partners from any claims, damages, liabilities, or expenses (including legal fees) arising from your use of the platform, violation of these Terms of Service, or infringement of any rights of a third party. This includes but is not limited to your breach of intellectual property or data privacy laws, or any illegal activity conducted through your account.

User Responsibilities

When using Treasure Deal’s services, you agree to:

• Provide accurate and up-to-date information when creating an account, making bookings, or placing orders.
• Ensure timely payment for any services ordered, including compliance with local customs duties and taxes, where applicable.
• Arrive promptly for any scheduled taxi bookings or inform the driver in advance if a change in plans occurs.
• Adhere to any terms set out by third-party service providers, including hotel or airline policies.
• Failure to comply with these responsibilities may result in the cancellation of services or termination of your account.

Accuracy of Materials

The materials appearing on our website are not comprehensive and are for general information purposes only. Treasure Deal does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.

Links

Treasure Deal has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval or control by Treasure Deal of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.

Right to Terminate

We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.

Severance

Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

Dispute Resolution

In the event of a dispute arising from your use of Treasure Deal’s services, we encourage you to first contact our customer support team to attempt to resolve the matter amicably. If the dispute cannot be resolved through informal negotiations, it will be handled in accordance with the governing law and jurisdiction outlined in these Terms of Service.

Any claims against third-party providers (such as hotels, airlines, or delivery services) should be directed to the relevant provider in accordance with their specific terms and conditions. Treasure Deal will act as an intermediary where possible but cannot guarantee resolution in cases beyond our control.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws applicable to users based on their region:

• For users based in the United States, the applicable laws will be those of the United States. You irrevocably submit to the exclusive jurisdiction of the courts in this country.
• Users accessing our services from other regions are responsible for complying with the laws applicable to their country. Treasure Deal is not liable for any legal discrepancies that may arise from users accessing our services from regions outside the specified jurisdictions.